GAME POLICIES: USER ABUSE AND PENALTIES
|CATEGORY||OFFENSE||DESCRIPTION||1ST OFFENSE PENALTY||2ND OFFENSE PENALTY||3RD OFFENSE PENALTY|
|General Misconduct||Player Harassment||Rude behavior, obscene/sexual remarks, racism, cursing or aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, religious or related to gender or creed||1-day ban||3-day ban||7-day ban|
|Inappropriate character name||Having a name which is obscene, sexual, racist in nature or any name which the GMs see as aggressive/offensive to players||1-day ban/Forced to change the character name by GM||3-day ban/Forced to change the character name by GM||7-day ban/Forced to change the character name by GM (At GM discretion)|
|Insult/abuse GM or Company||Any act or comment that is directed to the GM or the Company which are insulting and abusive||Warning||1-day ban||Permanent Ban|
|Spreading Rumors and/or Slander against a GM or the Company||Any false information being disseminated against a GM or the Company||Warning/Permanent Ban (depending on the severity of the offense)||Permanent Ban|
|Account Sharing||An act of letting other people use your account||Warning||Permanent Ban|
|Disrupting an In-game Event||Any form or act that a player does to disrupt an in-game event||Warning & disqualification from joining the event.||1-day ban||3-day ban|
|Game Integrity Infringement||Using Hacking Tools||Using a third-party program, modifying the game client or using other illegal means to play the game in a manner that is not intended by the developers||14-day ban with GP Wipe or Permanent Ban (At GM discretion)||30-day ban with GP Wipe or Permanent Ban (At GM discretion)||Permanent ban|
|Sharing and selling of hacking programs or methods||Permanent Ban|
|Botting||Using a macro, third-party program, or physical method to play the game in a repetitive manner. (Applies to all characters of any Level)||Permanent Ban|
|Bug abuse/exploits||Deliberate abuse of in-game bugs such as gameplay, character, interface, item, quest, non-player character (NPC) bugs||14-day ban with Item Wipe or Permanent Ban (At GM discretion)||30-day ban + Item Wipe or Permanent Ban (At GM discretion)||Permanent Ban|
|Inappropriate Advertising||Advertising hacks and hacking websites||Permanent Ban|
|Promoting other websites or promotions||7-Day Ban||14-Day Ban||Permanent Ban|
|Illegal Trading or Cash Transactions|
|Account trade with game money and cash||Permanent Ban|
|Purchase of K-Ching/Game Money from unauthorized websites other than KOG Games||Buying or purchasing of K-Ching /Game Money from 3rd party websites not authorized by KOG Games||Permanent Ban|
|Account/Item Theft||Account Hacking||Any unauthorized access to another player’s account, by illegal means or not||Permanent Ban|
|General Fraud||Impersonating GM or Company Staff||Permanent Ban|
|Impersonating another user/player/person||7-day Ban||14-day Ban||Permanent Ban|
|Claiming relation to a GM or a K3C employee||Permanent Ban|
|Attempting to deceive a Game Master||Warning||30-day ban or Permanent Ban (At GM discretion)||Permanent Ban|
|Attempting to deceive a KOG Games staff||Warning||30-day ban or Permanent Ban (At GM discretion)||Permanent Ban|
|Perjury||Reporting false incidents||14-day ban||30-day ban/Any further reports will not be entertained|
|Chargeback||Reversal or withdrawal of any billing transaction successfully made in the game.||Unauthorized chargeback is a reversal, withdrawal or a return of funds to a customer which is influentially initiated by the user or by the issuing bank.||Permanent Ban in the game and in the Payment Gateway wherein the unauthorized chargeback was filed.|
|Forum Misconduct||Disrupting the Forum Community.||Any form or act that a player does to disrupt the forum community.||Warning||1-day ban in Forums (At Forum Moderators’ discretion)||7-day ban in Forums (At Forum Moderators’ discretion)|
The Game Policies and the Penalties are subject to change without any prior notice. Any type of act or behavior deemed inappropriate by KOG Games will be dealt with accordingly.
Important Reminders regarding Violations and Penalties:
- All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by KOG Games’ sole discretion.
- All violations are validated through the actual observation and investigation of the Grand Chase Game Masters. KOG Games has no obligation of presenting evidence related to any cases it has ruled upon.
- All penalties listed above can be issued on a per instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of KOG Games.
- If penalties incurred for Grand Chase or Elsword is a permanent suspension, access to all games published by KOG Games will be permanently restricted.